Booking online: We use PayPal's secure payment system to accept all major credit and debit cards. All PayPal transactions are subject to the PayPal Privacy Policy.  You will receive an emailed receipt from PayPal straightaway, then, within 48 hours, we will email you confirmation of your activity booking with a Unique ID. 
Please look for an email from: office@hands-onart.co.uk as this is a business email it may well be accidentally redirected into your junk/spam folder.

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Please ensure you have appropriate materials & equipment required for your workshop/course: a range of sketching pencils from 6H-6B; charcoal; a putty rubber; a sketchbook - A3 size recommended with a smaller A4 sketchbook for notes, minimum 140gsm - suitable for a variety of media including acrylic, oil & watercolour paint - enabling you to experiment and to track development of skills, techniques & processes if you are attending a course; acrylic, oils or watercolour paints according to the workshop/course title.

Brand recommendations:

Acrylic paints: Daler Rowney System 3, soft brushes, palette knife set; acrylic sketchbook/canvas or board according to your preference.

Watercolours: Winsor & Newton Cotman; soft brushes; watercolour paper.

Oil paints: Georgian, soft and bristle brushes, palette knife set plus an odourless cleaning agent (for the sake of your fellow students); we highly recommend you have a separate set of brushes for oils; canvas or board according to your preference.

Chalk pastels: Inscribe

Charcoal: Faber-Castell or Cretacolour

Sketching pencils: Derwent; putty rubber; sharpener;

Paintbrushes: a good range including: rigger, round, wide flat, chisel & fan; long & short-handled; soft and bristle.

Course/Workshop Booking Terms & Conditions:

• Full payment is required in advance by each student - group bookings are welcome to make one group payment.

• Course & Workshop Purchase payments cannot be returned or refunded unless the course is cancelled by Hands-on Art.

• Unattended workshops or classes within a purchased course: cannot be refunded, or transferred to another course or student.

• Each Purchase Certificate contains a unique ID and can only be used once by the named recipient for the course date specified on the Certificate.

• Course Certificate must be printed off or could be displayed on your mobile device to be redeemed on the start date of your booked course.

• Hands-on Art will not accept liability for lost, stolen or damaged Purchase Certificates.

• Purchase Certificates are valid for the dates specified at point of purchase.

• Purchase Certificates cannot be converted into cash or transferred to another activity offered by Hands-on Art deemed of "similar value" by the purchaser/recipient.

• Course Purchase Certificate are for tuition only: please check your booking email to see which materials you need for your course.

• Students are expected to clear up their area, joint areas and any tools, equipment & materials used during each class within the course, during the 15 minutes before the class ends.  This is all part and parcel of working in a practical environment and is not the sole responsibility of the tutor when everyone has gone.

• Students are respectfully requested to arrive and depart on time: classes will not delay the start due to time constraints and out of courtesy to those who arrived in good time.  It is not possible to stay on beyond the end of the class to "catch up" or finish off your work.  Thank you for your co-operation.

• Courses or Workshops booked in error: please contact Hands-on Art as soon as possible and we will do our best to help. However, an admin fee applies to change dates/course/workshop.  For example,

• Scenario A: if you book the Autumn Term afternoon course instead of the Autumn Term evening course and wish to swap your booking to the evening course: this will not be possible if, in the meantime, all places on the evening course are booked up.  In this case you will receive a refund of the course fee minus a £50 admin fee.  If a place is available on the Autumn Term evening course, there will be an admin fee due of £50 to make the swap, before your place is confirmed.

• Scenario B: if you book the Autumn Term afternoon course but meant to book the Spring Term afternoon course and wish to swap your booking to the Spring Term afternoon course, this will not be possible if, in the meantime, all places on the Spring Term afternoon course are booked up.  In this case you will receive a refund of the course fee minus a £50 admin fee.  If a place is available on the Spring Term afternoon course, there will be an admin fee due of £50 to make the swap, before your place is confirmed.

• Health & Safety: We are relying on each student to take personal and collective responsibility by absenting themselves from the Studio if: they have Covid-19 or flu symptoms, have tested positive for Covid, or have been in close contact with someone who has since tested positive for Covid-19.

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Cancellation Policy:

We require 6 students for the course/workshop to go ahead, this directly dictates any cancellation request as described below.  

1. If less than 6 students book onto an advertised course/workshop: the tutor will make the decision whether or not to run the course two weeks before the start date.  If the decision is made to cancel the course/workshop, students who have booked on will be offered the choice of: deferring to the next advertised course/workshop or, a full refund.  If the decision is made to run the course/workshop, the policy outlined below stands.

2. Course/Workshop Purchase payments cannot be returned or refunded: Hands-on Art is committed to providing your course/workshop.

3. Unattended classes within the purchased course: cannot be refunded as the class will have gone ahead as planned; cannot be transferred to another course to "catch up" or transferred to someone else in your place for that occasion.

4. If Hands-on Art Adventures cancel a class within your course: you will be offered an alternative date.

5. If a class or course is cancelled by external circumstances/governing or official bodies eg. closure of the Studio by the Government due to the outbreak of a pandemic: you will be offered an alternative date for the course, class within a course or workshop that you booked.